Alarm technician /Security system installer / Security system technician (Longueuil)
ROLE
The holder of this position is responsible for all activities inherent to security systems installation and maintenance. He goes to the customer’s (residential, commercial, institutional or industrial) location and delivers quality work to the client’s satisfaction.
DUTIES AND RESPONSIBILITIES
- Install security systems;
- Repair and maintenance of systems;
- Inform customers of problems and work to be done;
- Program components and activation of system;
- Verify systems and components; conduct tests with central and designated authorities;
- Provide technical expertise and troubleshooting;
- Provide customers with proper info and instructions for their security system;
- Collect work related info (work sheet, work records, etc.) and diligently complete documents.
KEY CHALLENGES
- Provide expertise to customers;
- Produce high-quality work within project’s timetable;
- Ensure high-level customer satisfaction.
COMPETENCIES AND REQUIREMENTS
Credentials and experience:
- Security system installation and maintenance certification or equivalent
- Tradesman qualification certificate delivered by the CCQ
- Proficient in the use of security systems programing software
- Fully grasp new technologies
- Valid driving licence
- Private security licence
Required skills:
- Excellent communication skills (oral and writing)
- Bilingual (asset)
- Results oriented
- Dedication
- Ability to work unsupervised
- Judgment
- Analytical ability
- Skillfulness
- Strong organizational and planning skills
- Customer focused
- Problem solving skills
- Keen sense of observation
- Observance of confidentiality
- Team player
Fire inspection technician (Longueuil)
ROLE
The holder of this position is responsible for the fire prevention of commercial and residential buildings. He makes sure that all fire safety standards are observed and that all equipment is functional and in order.
DUTIES AND RESPONSIBILITIES
- Conduct fire alarm system inspections (CAN/ULC S-537 & 536)
- Express opinion regarding recommendations, remarks, and capacity of fire alarm systems based on laws and regulations
- Fully comprehend the various building and municipal codes as well as updates
- Produce inspection reports
- Replace defective parts when performing inspection
- Following inspection, assist representatives during system upgrades
COMPETENCIES AND REQUIREMENTS
Credentials and experience: (asset)
- 1 - 2 years relevant experience in a similar position
- Fire alarm system technician certification (ACAI/CFAA)
- Basic technical knowledge of fire alarm systems
- Understanding of the National Building Code, National Fire Code, ULC and updates
- Attestation of collegial studies in fire prevention
Required skills:
- Bilingual (intermediate level English)
- Inquisitive, ability to work unsupervised and technologically proactive
- Good communication skills (oral and writing)
- Diligent and committed to deliver quality work
- Keen sense of observation
- Analytical ability and capacity to summarize
- Strong organizational and planning skills
- Good judgment
- Possess a valid driver’s licence and own a car
Technical and sales advisor (Longueuil)
ROLE
The holder of this position serves as primary contact and represents the company with residential and commercial customers.
DUTIES AND RESPONSIBILITIES
- Elaborate strategies and action plans to increase business development;
- Actively promote our products and services to potential and actual clients;
- Recognize business opportunities and use various strategies in order to recommend appropriate product or service;
- Identify customers’ needs and give relevant info regarding products and services they should acquire to meet their expectations;
- Demonstrate our alarm systems and other security products;
- Provide information regarding the price of our products, services and packages we offer;
- Negotiate service agreements;
- Reassure customers regarding their choice of a security system and answer any question they may have;
- Using appropriate software, draw up proposals according to company’s standards and ensure a follow-up with customers;
- Receive complaints and solve problems;
- Solicit, ensure the follow-up, supply info and plan or confirm an appointment with clients by phone or email;
- Make sure you communicate relevant info to coworkers in an efficient manner;
- Accompany technical teams to customers’ residence or business location at the beginning of the installation;
- Conduct quality control visit of installation;
- Make sure customers are highly satisfied;
- Build and maintain a close and solid business relationship with customers;
- Give customer feedback to team regarding products and services;
- Participate in team meetings, workshops and training sessions.
COMPETENCIES AND REQUIREMENTS
Credentials and experience:
- Experience in the field of security (mandatory)
- Experience as a security system technician (asset)
- Sales representative diploma or equivalent
- Minimum of 1-3 years’ experience in a sales position
- Proficient in the use of desktop software (MS Office, internet, Acomba)
Required skills:
- Excellent communication skills (oral and in writing)
- Intermediate level bilingualism (oral and in writing)
- Ability to identify needs
- Results oriented
- Enthusiasm and vitality
- Motivation
- Negotiation skills
- Politeness
- Strong organizational and planning skills
- Ability to work unsupervised
- Customer focused
- Team player
